By: Business Advisor Tom Leach
What is a marketing plan? What should it contain?
Of course the starting point is to understand what marketing is in the first place. Marketing starts with who the customer is and their needs and wants. That will vary depending upon which customer segment the company is targeting. Understanding the customer segment’s attitudes and wishes is critical and deserves careful thought. Products then need to be differentiated from competitive choices in order to best satisfy the segment’s desires. Pricing represents the value of the product and must match the product’s attributes and benefits and of course must be competitive. Where the product is sold should represent how the customer wishes to shop for it and acquire it. Finally, communicating the value of the product must take into account which media the customer follows and how the product is presented to them in terms of need satisfaction and how it is a better choice than competitive products. Product positioning is an important issue to consider. Positioning is the customers’ perception of the brand’s value in relation to the competitive choices. In other words, it is the mental definition of the brand in the mind of the customer.
A marketing plan is a document that outlines the situation or business environment that the business is currently operating within and then lays out the objectives, strategy and programs to accomplish the objectives going forward.