Successfully Managing High Maintenance Customers

User Rating: n/a
Cost: Free
Release Date: 11/19/2010
Run Time:30 minutes
Audience:Startup, Existing
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Transcript

To help you deal with people who need a little extra skilled attention from you. We will also identify some strategies to help secure their loyalty to your business. We are going to look at some stress factors and discuss how to diffuse some situations that could ultimately become toxic for your business if not handled with care and understanding.To help you deal with people who need a little extra skilled attention from you in the workplace. We will also identify some strategies to help secure their loyalty to your business. We are going to look at some stress factors and discuss how to diffuse some situations that could ultimately become toxic for your business if not handled with care and understanding.

 

This program was especially designed by Donna Fichtner, A recognized leader in the hospitality industry, Donna Fichtner is past chair of the Maine Tourism Commission and currently serves on the board of the Maine Tourism Association. In 2003 she received the Association's Marketing Award for her work in capturing and marketing the National Folk Festival and was inducted into Maine's Tourism Hall of Fame in May 2007.

Part of the New Economy Retailing Series, funded through a grant from the U. S. Small Business Administration.



What users are saying:

"Thank You - Well Done!"

"Nice Job!"

"for the brevity of the course, I feel this is a good training offering usable tools for difficult customers"


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