Exceeding Customer's Expectations
User Rating: NACost: Free
Release Date: 11/05/2010
Run Time:29 minutes
Audience:Startup, Existing
Support Material
Please download the support material before taking the course.
This workshop will focus on the importance of customer service and provide useful tips for enhancing your customer service skills. We will start by discussing what customer service is and why offering good customer service is important. Then we will walk through a customer experience exploring ways to improve the quality of service we offer to our customers including how to set, manage, and exceed customer expectations.
The Maine Woods Tourism Training Initiative is a project by the Maine Woods Consortium supported by funding from the Betterment Fund and the United States Department of Agriculture Rural Development presented in collaboration with the Maine Small Business Development Centers. To find out more about the Maine Woods Tourism Training Initiative and other Maine Woods tourism initiatives, please visit www.mainewoodsconsortium.org.
USDA is an equal opportunity provider, employer, and lender.
What users are saying:
"I enjoyed the presenter who spoke of his taxi experience."
"good job"
"Thank You - Well Done!"
"good job very helpful"
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Note: All workshops are Adobe Flash based and are not compatible with Apple mobile devices.
There is an app for that for the iPad.
***Can't access Flash on your iPad? Rover CAN! Rover is the free education app that streams
educational Flash content to your iPad.***
This has been tested with our online workshops and found to work well.
